I inherited a dog from a terminally ill family member. The poor dog had lots of mats in her hair. The Vet was going to take care of it while having her fixed, but they ran out of time. So, I took her to Hounds Like Fun. Had the hubby call ahead and explained the dog was matted and we needed some help. They said sure, and made an appointment.

When I walked in the door, the lady behind the counter became abusive to me almost immediately. She practically yelled at me, telling me she doesn't take dogs "in that condition." She then yelled that she would give the dog a shave this one time, but if I ever brought her in matted again, she would refuse to cut it. I was taken aback and confused, because the hubby had called ahead and let them know about the matting. This very rude lady then demanded to know why my dog was so "lethargic" (her raised voice was scaring the dog). The staff were all looking at me like I was a dog abuser. The ladies attitude improved a bit after some explanation, and I left the dog with her to be shaved.

When I picked the dog up later, the lady's attitude had done a complete turn-around. She talked about how sweet my dog was (apparently she was done making blind accusations).

The shave/haircut was very well done. Absolutely no burn marks at all. I wish I could take the dog back to Hounds Like Fun, but I can't tolerate abuse to any living thing...including to myself.